For questions about your order, please email us at orders@istok.nyc with your order number in the subject line. For general information or inquiries regarding a specific product, please email us at info@istok.nyc. We are available to assist you Monday through Friday between 10 am - 6 pm, Eastern Standard Time.

For all questions concerning special offers and events, please sign up for our newsletter.

You may email us at returns@istok.nyc with your order number, the reason for your return, along with the merchandise style number within 7 days. All items on seasonal sale are considered final sale, and we are not able to offer return. 

ISTOK uses the latest version of SSL to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser.

An order confirmation will be sent to you by email once your order is placed. In addition, a shipping confirmation will be emailed to you once your order has shipped.

For ISTOK wholesale inquiries, please email us at wholesale@istok.nyc.

For more general press inquiries, more information about ISTOK, interest in viewing the collection, and/or borrowing ISTOK samples for editorial use, please email us at press@istok.nyc.

If you are interested in working at ISTOK or carrying out an internship with us, please send an email to careers@istok.nyc and we will contact you.