ISTOK utilizes UPS for all domestic orders. For New York City orders, ISTOK offers same day delivery for all orders placed before 12pm Eastern Standard Time, excluding holidays. For domestic orders, UPS offers ground service, through which customers receive their orders 5-7 business days (Monday-Friday) from the date of dispatch. These delivery timeframes for ground service only apply to US addresses within the contiguous 48 states. We also provide domestic express service through UPS: 2-day, 3-day and standard next day delivery.
We dispatch orders within 3-5 business days from the date that we receive your order and credit verification has been confirmed. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
By opting out of the signature requirement you authorize UPS to leave your package at the address provided in your order. Please note, that in the event your package is lost or stolen upon delivery, neither UPS nor ISTOK can be held liable for any reimbursement cost. We are unable to offer signature waiver for orders with a value greater than or equal to $750 due to UPS requirements.